Frequently Asked Questions

We are a family business based in Dos Hermanas (Seville), specializing in handmade accessories: hand-painted fans, silk scarves, leather goods and jewelry. We design and manufacture our own collections.

Our catalog includes four main lines: handmade hand-painted fans, silk, modal and wool scarves in exclusive collections (Mosaicos Al Andalus, Ikat, Pintores, Art Nouveau, Arte Turco), leather goods (bags, wallets, notebooks) and handmade artisan jewelry.

Our headquarters is in Dos Hermanas, Seville. We do not have a physical store open to the public, but we ship throughout the peninsula, Balearic Islands, Portugal and Andorra. You can contact us at mayoristas@munira.net.

Our online store is exclusive for industry professionals (shops, boutiques, distributors). To access prices and place orders you need to register and be approved as a professional customer.

Click on "Request professional access" or go to the registration page. Complete the form with your personal details, your business details (business name, address, CIF/NIF) and your tax details. We will review your request and confirm your access.

We review requests within 24 to 48 business hours. You will receive a confirmation email when your account is approved and you can access wholesale prices.

We ship within 24–48 business hours throughout the peninsula. For the Balearic Islands, Canary Islands, Ceuta and Melilla, delivery times may vary between 3 and 5 business days.

Yes, the minimum order is €150 (excluding VAT). This amount allows us to optimize shipping costs and offer you the best wholesale prices.

Yes, for Spain (peninsula) we offer free shipping for orders over €400, and to the European Community from €600. Always taking the taxable base as reference.

We currently ship to Spain (peninsula, Balearic Islands and Canary Islands), Portugal, Andorra, European Community, USA and Canada. If you have a store in another country, contact us at mayoristas@munira.net and we will study the shipping possibility.

Once the order is placed, we will send you the invoice with the total for you to make the payment prior to shipping.

Not initially. First orders are paid by proforma (prior to shipping). When we have been working together for a while, we can do 30-day drafts for amounts over €1,000 of taxable base and 30 – 60 days for orders over €2,000

The equivalence surcharge is a special tax regime for retail merchants who are not required to file VAT declarations. If your business is under this regime, indicate it during registration and we will automatically apply the corresponding surcharge to your invoices (5.2% additional on the taxable base at 21%).

Yes, we accept returns within the first 14 calendar days from receipt of the order. Items must be in their original condition, unused, and with intact packaging. Contact us at mayoristas@munira.net to manage the return.

Return shipping costs are the responsibility of the customer, unless the product has a manufacturing defect or an incorrect item was sent. In these cases, we cover the return shipping.

Once the returned merchandise is received and verified, we process the refund within a maximum of 7 business days. The amount will be credited using the same payment method used in the purchase.